Reading Room Coordinator

Tuesday-Friday | 7am-5pm

We are ushering in a new era of healthcare where achieving good health is just the beginning. At UVA Community Health, part of the world-class UVA Health academic health system, we are committed to caring for the whole person by building meaningful connections with our patients in the local setting of UVA Health's community hospitals, outpatient locations, and provider offices. By combining our team's talent and expertise, the breadth of capabilities across the entire UVA Health system, and our dedication to community wellness, we are bringing expert care close to home.

As a member of the UVA Community Health team, individuals contribute to patient care decisions, support advanced medical technologies, and experience the satisfaction of making a difference in people's lives every day.

The Reading Room Coordinator supports the daily operations of the Radiology Department by coordinating imaging records and facilitating access to prior and outside imaging examinations and reports. This position serves as a key liaison between medical records departments, outside imaging facilities, and other clinical staff to ensure the complete and accurate imaging information is available when needed. The Coordinator is responsible for monitoring imaging records, identifying missing or incomplete studies, coordinating image transfers and outside records, and resolving discrepancies that may impact patient care or radiology turnaround times. The role requires strong organizational skills, attention to detail, effective communication, knowledge of imaging systems and workflows, and the ability to manage multiple time-sensitive requests in a fast-paced healthcare environment.

High School graduate or equivalent required. Associate's or Bachelor's Degree preferred.

1 year relevant experience required. Refer to the Life Support Training Policy for additional details.

N/A

Demonstrated ability to communicate effectively, appropriately, and inclusively with key stakeholders at all levels. Responds to customers in a timely and courteous manner; ensures service recovery when appropriate. Fosters a work environment of inclusion and belonging for all team members and library customers. Respects confidential information, following HIPAA regulations. Able to perform job role effectively with little or no onsite supervision. Takes initiative, exercises independent judgment when appropriate. Ability to work both autonomously and collaboratively within a team. Possesses an aptitude for details and organization, including ability to prioritize tasks, communicate progress, meeting both manager and customer-specified deadlines.

Previous experience with Ambra, Powershare, EPIC, and PACS preferred.

Compliance: Ensure full compliance with HIPAA rules/regulations
*Maintain records of image requests to outside facilities
*Process outside imaging records into appropriate patient charts
*Scans any paperwork or reports into the scanning/imaging software application/EHR
Quality: Effectively manages multiple requests, priorities, and workflows.
*Identifies workflow barriers and takes appropriate action or escalates issues
*Track studies that require additional information, prior imaging, outside records, or comparisons
Customer Service: Maintains a professional, service-oriented approach in a high-volume clinical environment.
*Communicates clearly and professionally with radiologists, technologists, patients, and outside facilities
* Communicates effectively with patients to ascertain correct facility to request records from.
Teamwork: Works within a team to achieve patient and team goals.
*Shares and initiates regular and professional communication with co-workers.
*Facilitates and participates in regular staff meetings.
*Collaborates with other departments or disciplines to achieve desired outcomes.

The incumbent may be asked to perform additional duties as assigned.

Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

• May require the use of safety equipment, such as HEPA mask, for infection prevention: No

• On call responsibilities as directed: No

• Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes

The base compensation range for this role is $19.04- $25.30 hourly.

Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education. Please note that the pay range does not include any applicable incentive compensation programs such as shift differentials, clinical ladders, and other incentives that may be available for those in eligible positions.