Community Health Worker, Sr. - Arizona Telemedicine Program (Multiple Positions)

The Community Health Worker, Sr (CHW). contributes to the successful delivery of telemedicine support and community engagement programs. The CHW supports the implementation of the Arizona Rural Digital Health Network in rural and Tribal communities throughout Arizona. The CHW serves as the local frontline navigator, helping patients, providers, and community organizations access and utilize telehealth and digital health services.

This position will be embedded within a rural healthcare site and serve as the primary liaison between the local community and the Arizona Telemedicine Program. The CHW will help make digital healthcare accessible, effective, and sustainable by supporting telehealth operations, patient engagement, care coordination, remote patient monitoring, and community outreach activities.

The CHW will receive specialized training in telemedicine technologies and digital health workflows, including the operation and support of:

Community Outreach, Recruitment & Patient Engagement

• Conduct outreach, recruitment, and engagement activities to increase awareness and utilization of telehealth and digital health services.
• Identify, engage, and enroll eligible participants in program services.
• Develop and maintain collaborative relationships with patients, families, community organizations, Tribal partners, healthcare providers, and other stakeholders.
• Provide culturally responsive education regarding telehealth services, digital health technologies, chronic disease prevention and management, nutrition services, and available community resources.
• Support community-based health screenings, educational programs, and outreach events.

Telehealth & Digital Health Coordination

• Assist patients with accessing and navigating telehealth appointments, digital health platforms, and remote monitoring technologies.
• Provide orientation, training, and technical support related to telehealth, mobile health technologies, and remote patient monitoring devices.
• Support the operation and coordination of Telemedicine Mobile Health Units and telehealth-enabled community programs.
• Assist healthcare teams with telemedicine workflows, scheduling, patient preparation, and virtual visit logistics.
• Support deployment, monitoring, and participant utilization of approved remote patient monitoring technologies.

Care Coordination, Navigation & Chronic Disease Support

• Coordinate appointments, referrals, follow-up services, and patient communications.
• Identify and address barriers to healthcare access, including transportation, technology, language, insurance, health literacy, and social determinants of health.
• Connect patients with healthcare providers, specialists, behavioral health services, nutrition resources, community programs, and social service agencies.
• Support continuity of care and care transitions across healthcare settings.
• Reinforce provider care plans, self-management strategies, preventive care practices, healthy lifestyle behaviors, and treatment adherence.
• Conduct participant follow-up and engagement activities to support retention and improved health outcomes.

Program Operations, Documentation & Quality Improvement

• Serve as a liaison between local rural sites and the Arizona Telemedicine Program.
• Support implementation and ongoing operation of telehealth hubs and digital health initiatives.
• Collect, maintain, and monitor program data, participant records, assessments, and documentation.
• Assist with program evaluation, grant reporting, quality improvement, workflow development, and performance improvement activities.
• Prepare and submit program-related documentation, forms, travel records, purchasing requests, and other administrative materials.
• Participate in required meetings, training programs, and professional development activities.
• Apply best practices to support program effectiveness and participant success.
• Maintain required certifications, competencies, and continuing education requirements, as applicable.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of principles and practices related to community outreach, family engagement, educational programming, and customer service.
• Skill in communicating effectively with individuals from a variety of backgrounds in both individual and group settings.
• Ability to establish and maintain positive working relationships with participants, community partners, and internal stakeholders.
• Ability to organize, maintain, and accurately document program records, participant information, and administrative activities.
• Skill in coordinating multiple assignments, prioritizing responsibilities, and supporting program activities in a dynamic environment.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.
  
  

• Experience supporting community-based programs, educational initiatives, or family services.
• Demonstrated experience facilitating group activities, workshops, trainings, or educational presentations.
• Experience working with a variety of populations and connecting individuals or families to community resources and services.
• Experience with data entry, recordkeeping, and maintaining program documentation in accordance with established procedures.