ITSM Administrator

**This is a hybrid opportunity. The ideal candidate must be commutable to either our Center City, MN - Newberg, OR or Rancho Mirage, CA locations.**

The Technology Services ITSM Applications Administrator/Analyst is responsible for coordinating and performing overall application administration, analysis, and to support all associated tools to assure that assigned applications are set up and configured to meet the needs of the Hazelden Betty Ford Foundation strategic initiatives and related project deliverables. The ITSM Applications Administrator/Analyst will act as a liaison and collaborate with software vendors, partners and internal teams to address business needs. The application administrator will lead the design, testing, implementation, and support of new applications and functionality to ensure application availability, reliability, and security. Additional job duties may include researching and testing software patches and updates, configuring new features, managing user access and training users on new features. The ITSM Applications Administrator/Analyst will create reports, write custom queries, and stay updated on the current and future versions of ITSM applications.

• Perform overall applications administration to meet the user expectations and business requirements in a timely and accurate manner
• Perform the role of ITSM systems analyst
• Respond to escalations from the Service Desk and other IT staff to insure the functional operation of end-user systems
• Porject Managment
• Knowledge Management

Required Qualifications:

• Bachelor's degree in technical field or 6 years of related work experience
• Minimum 3 years of experience supporting complex applications to include design, installation and configuration, upgrades, maintenance, and problem resolution to ensure business continuity, failover, and high availability.
• ITIL Certification V3 or higher, or certification for Cobit5, Microsoft Operations Framework (MOF), or ISO/IEC 20000 - ISO 20000.
• Analytical skills to evaluate application performance and determine how changes in the environment will impact an application.
• Ability to communicate with both technical and non-technical staff at all organizational levels.

Preferred Qualifications:

• 2 years process ownership/process management experience
• 2 Years ServiceNow application administrator / analyst experience
• 4 years of experience in setting up or managing a IT Service Management systems
• Knowledge of Healthcare, Publishing or Education industry

The Hazelden Betty Ford Foundation is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The Hazelden Betty Ford Foundation team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is - at our core- a people-powered organization. Hazelden Betty Ford Foundation is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue. This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment. All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

Being "a best place to work" is a strategic goal of Hazelden Betty Ford Foundation and it's a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

We deeply value our employees. Working at Hazelden Betty Ford Foundation includes a comprehensive benefits package, including:

• Competitive Health, Dental and Vision Plans
• Retirement savings plan with employer match
• Paid time-off
• Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.