Saxman Tour Operations Manager

Cape Fox Tours is seeking an experienced Operations Manager. The Saxman Tour Operations Manager leads the day-to-day delivery of Cape Fox Tours' cultural tour operations in Saxman Village. The Manager coordinates tour schedules, guest movements, staff, and operating details with cruise ship companies, local tour employees, independent tour operators, the City of Saxman, and other stakeholders. The position is responsible for safe, organized, and welcoming operations that meet Cape Fox Tours' service standards and support high guest satisfaction. The Manager reports to the General Manager or AGM of Cape Fox Tours and follows established cultural protocols and operating direction provided by Cape Fox Corporation and the Saxman community. Other duties may be assigned by management.

The annual salary range for this exempt position is: $70,000 to $85,000.

The above salary range represents the company's good faith and reasonable estimate of possible compensation at the time of posting. In addition, we offer a variety of benefits, including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as a 401K with company match. This job will be posted until filled or withdrawn

• Coordinate daily Saxman Village tour schedules with cruise ship companies, tour operators, local employees, independent tour businesses, and other partners; confirm timing, group sizes, meeting points, transportation plans, and operational changes.
• Organize the flow of guests and tour groups through designated staging, gathering, and activity areas to support safe, timely, and orderly operations.
• Coordinate staffing plans, schedules, assignments, and on-site coverage for tour hosts, guides, cultural participants, drivers, and other employees supporting Saxman Village operations.
• Serve as the primary day-to-day Cape Fox Tours contact for operational coordination with the City of Saxman, cruise and tourism partners, independent operators, vendors, and other local stakeholders; refer business terms, pricing, and material commitments to the General Manager and AGM.
• Communicate schedule updates, delays, capacity changes, and service issues promptly to affected employees and partners; help resolve operational conflicts while protecting guest commitments and safety.
• Monitor tour activity in FareHarbor and related operating tools; coordinate accurate schedules, availability, guest counts, and booking information with the General Manager or AGM and authorized staff.
• Prepare employees and operating areas before tour activity begins; confirm staffing, equipment, supplies, signage, communication methods, and readiness for expected guest volumes.
• Promote a welcoming, respectful, and culturally appropriate guest experience. Ensure employees follow approved guidance for presenting Saxman Village, cultural materials, and community spaces; raise questions about cultural content or protocol to the General Manager and designated community representatives.
• Identify hazards and operating risks, communicate weather or site conditions that may affect tours, follow emergency procedures, and promptly report incidents, injuries, near misses, and unsafe conditions.
• Protect confidential company, employee, customer, and partner information and perform other duties as assigned by the General Manager, AGM or Cape Fox Corporation management.