New 
Front Office Supervisor
 Omni Hotels & Resorts | |
22-22
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 United States, Arizona, Paradise Valley | |
 Nov 11, 2026 | |
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JOB DESCRIPTION
No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. Position: Front Office Supervisor Department: Front Office Purpose: The Front Office Supervisor will work as an integral part of the rooms division to create a 4-diamond guest experience from guest arrival through departure. Our ideal candidate possesses a passion for leading a dynamic team of associates and providing exemplary moments of service to each guest. Reports to: Front Office Manager, Assistant Front Office Manager Essential Functions: * Assists the Front Office Management team in supporting the front office operation and supervising of associates daily. * Process all guest check-ins by confirming reservations, assigning guest rooms, issuing keys, and securing valid payment. * Block rooms according to guest preferences and drive revenue through engaging associates with upselling program. * Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always. * Communicates any needs or concerns within the hotel with the appropriate departments. * Attend and prepare for daily stand-up to obtain information from the previous shift and communicate with the incoming associates. * Ensures compliance with all Front Office policies, standards, and procedures. * Supports the training and development of the front office associates and ensure quality audits are taking place daily. * Follow all Loss Prevention procedures regarding guest property, safety, and security. Reporting any concerns to department managers or loss prevention in a timely manner. * Responsible for Manager on Duty coverage as needed. Tools and Equipment: * Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine Working Environment: * Interior and on occasion exterior of hotel with exposure to weather conditions. | |