Administration and Operations Manager - 142007

Enrollment Management (EM) is a multi-unit department currently within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. EM's core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.

The EM Business Office (EMBO) exists to serve as a support to the Associate Vice Chancellor, unit managers, supervisors, and staff of EM on issues related to financial processing and reporting, payroll, timekeeping, safety, facilities management, and human resources. We follow the policies and guidelines established by the Office of the President, UC San Diego, Academic Affairs, and Enrollment Management. The EMBO strives to provide superior business service by offering information, analysis, and guidance on an advisory level.

Reporting to the Director of Academic Affairs & Enrollment Management Business Offices with a dotted-line relationship to the Associate Vice Chancellor of Enrollment Management (AVC-EM), the Administration and Operations Manager serves as a key member of the EM leadership team. Responsible for overseeing EM operations and administration, actively contributing to strategic planning, goal setting, and operational decision-making. As the primary EM liaison to campus HR, advises leadership on complex personnel and labor relations matters while guiding recruitment, onboarding, and staff development. Additionally, the Administration and Operations Manager collaborates with the Senior Leadership Team, the Associate Vice Chancellor for Finance and Administration, and campus partners to resolve complex operational challenges, manage facility needs, monitor budgets, and advance the overall mission of Enrollment Management. Provide direct leadership and supervision to staff, directing daily workflows and fostering professional development.

• Occasional evenings and weekends may be required.

• Extensive experience in human resources management, including HR policies and procedures, labor relations, collective bargaining, recruitment, compensation and salary administration, classification, performance management, terminations/layoffs, employee benefits, talent development, and other areas of human resources.

• Experience interpreting and advising on policies for all leaves of absence including, but not limited to FML, CFRA, and PDL.

• Experience with monitoring and overseeing expenditures, financial reports, and activities.

• Experience with setting priorities that accurately reflect the relative importance of job responsibilities and take into consideration deadlines, competing requirements and complexity.

• Experience analyzing workflows and making innovative recommendations for operational improvements.

• Experience directing, supervising, and coaching professional staff, with a strong track record of training, motivating teams, and exercising sound judgment.

• Experience with screening applications, interviewing candidates, and either making selection decisions or recommending individuals for hire.

• Experience in interpreting policy, developing procedures, and disseminating guidelines.

• Thorough knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management.

• Thorough knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees.

• Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills.

• Knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines.

• Solid knowledge of common University-specific computer application programs.

• Ability to use discretion and maintain confidentiality.

• Strong skills in short-term planning, analysis, problem-solving, and customer service.

• Possesses strong analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.

• Demonstrated ability to handle very difficult or volatile situations / individuals effectively.

• Proven ability to exercise tact, mature judgment, confidentiality, diplomacy, discretion, resourcefulness and flexibility to promote and maintain positive working relationships and job effectiveness. Proven ability to work independently and make independent judgments.

• Demonstrated ability to analyze and anticipate needs and problems; problem-solve independently and appropriately; make decisions effectively; plan and implement complex projects and events. Strong and creative organizational, analytical, and decision-making/problem-solving skills. Ability to develop innovative approaches, techniques and procedures to provide more efficient and responsive services.

• Demonstrated ability to lead group discussions including expressing ideas effectively, seeking and respecting the opinions of others, active listening, and willingness to share ideas, and an ability to summarize ideas concisely and bring discussion to effective conclusions.

• Proven success and ability to provide appropriate administrative and disciplinary actions to manage policy compliance in organized and non-organized areas. Use professional judgment in situations for which there are no established criteria or standards or where answers to problems are not readily apparent and initiate action and solutions. Utilize effective negotiation skills in performance of functions to produce a satisfactory outcome for all parties concerned.

• Job offer is contingent upon satisfactory clearance based on Background Check results.