IT Support Representative

Position Summary: Performs IT support activities including user assistance, troubleshooting, ticket resolution, and hardware/software support while applying working knowledge to support projects, operational efficiency, and cross-functional activities.

Primary Duties and Responsibilities:

* Provide technical support to end users by diagnosing and resolving hardware, software, and network issues using ticketing systems and remote support tools.

* Execute routine maintenance and updates on IT systems and software to ensure operational stability and security compliance.

* Document incident details, troubleshooting steps, and resolutions accurately within the IT service management platform.

* Assist in the deployment and configuration of new hardware and software in accordance with organizational standards.

* Collaborate with cross-functional teams to support IT projects and initiatives, contributing technical insights and status updates.

* Monitor system performance and escalate unresolved or complex issues to senior IT staff following established escalation procedures.

* Maintain inventory records of IT assets and coordinate with procurement for replacement or upgrade needs.

* Support user account management activities including access provisioning, password resets, and permissions adjustments within identity management systems.

* Participate in knowledge base development by capturing common issues and solutions to improve team efficiency.

* Follow IT security policies and procedures to safeguard sensitive information and ensure compliance with corporate governance.

* Assist in training end users on IT tools and best practices to enhance user productivity and reduce recurring support requests. Qualifications:

* Ability to troubleshoot and resolve common hardware, software, and network issues using diagnostic tools and standard procedures.

* Proficiency in using IT service management software for ticket tracking, documentation, and communication.

* Knowledge of operating system installation, configuration, and maintenance for desktop and mobile devices.

* Familiarity with user account management processes including access control and password administration.

* Understanding of IT security principles and compliance requirements relevant to corporate IT environments.

* Capability to follow detailed technical instructions and escalate issues appropriately within support workflows.

Education:

* Minimum: Bachelor's Degree or equivalent Experience:

* 2-4 years of relevant experience Preferred Qualifications:

* Experience with remote desktop support tools and network connectivity troubleshooting.

* Knowledge of IT asset management practices and software deployment techniques.

* Familiarity with scripting or automation tools to streamline routine IT support tasks.

* Certification in IT support fundamentals such as CompTIA A+ or equivalent industryrecognized credentials.

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.