About Us
Located 25 miles south of Rockford and 75 miles west of Chicago, Rochelle Community Hospital has been a cornerstone of the Rochelle community for over a century. As a critical-access hospital, our staff provides state-of-the-art emergency care, diagnostic testing, home healthcare resources, rehabilitation, occupational health, inpatient care, and surgery, as well as a variety of other outpatient services. At Rochelle Community Hospital, quality care isn't just our job, it's our passion. We strive not only to deliver the highest quality and value to our patients, but also to our physicians and staff. As a member of our team, you can expect to work alongside our team of highly trained staff and administrators as we set out to create a higher standard of healthcare for our community.
Application Process
ALL RESUMES AND APPLICATIONS NEED TO BE SUBMITTED THROUGH ILLINOISJOBNETWORK.COM TO BE CONSIDERED. Please be advised that your application is not complete until you fill out, sign, and submit an Application for Employment for a specific position for which Rochelle Community Hospital is actively recruiting. Your application must reflect that you possess the required qualifications for the position. No sponsorships available.
POSITION SUMMARY
The Emergency Services Manager is responsible for the coordination and delivery of quality patient care by the provision of personnel supervision within the Emergency Department and by ensuring adequate staffing through recruitment, scheduling, and development of staff.
DUTIES AND RESPONSIBILITIES
LEADERSHIP & CULTURE:
- Culture Alignment: Foster a strong culture of engagement within the ED that aligns with RCH's Mission, Vision, and Values through regular communication, staff development, accountability, and strategic goal setting.
- Professional Development: Maintain personal professional growth to enhance the advanced knowledge and skills required for effective department leadership.
- Community Relations: Represent RCH within the community through public relations, networking, community teams, and marketing initiatives.
CLINICAL QUALITY & PATIENT EXPERIENCE:
- Quality of Care: Ensure every patient receives high-quality, therapeutic, and cost-effective care that adheres to Standards of Practice, with specific attention to age-specific needs.
- Patient Liaison: Serve as the primary liaison between patients, families, staff, and providers; document follow-up and corrective actions for all patient complaints or provider concerns.
- Cross-Department Collaboration: Partner with other hospital departments to streamline operations, optimize quality of care, and improve overall patient satisfaction.
OPERATIONS & COMPLIANCE:
- Policy Management: Establish, maintain, and interpret ED policies, procedures, and professional standards.
- Regulatory Compliance: Ensure strict adherence to hospital policies as well as local, state, federal, and regulatory mandates, including required regulatory reporting.
- Survey Readiness: Maintain continuous department readiness for quality and accreditation surveys.
- Product & Service Innovation: Oversee the evaluation, selection, training, and implementation of new clinical products and services.
FINANCIAL & RESOURCE MANAGEMENT:
- Fiscal Oversight: Manage workflow, materials, and supplies within established budgetary parameters while sharing key financial metrics with staff.
- Staffing Optimization: Monitor patient acuity levels to accurately calculate and maintain sufficient staffing levels for the patient population.
- Resource Escalation: Evaluate department efficiency and resource utilization, notifying the Chief Nursing Officer (CNO) when operational needs exceed monthly resource allocations.
QUALITY & PERFORMANCE IMPROVEMENT:
- Program Development: Design, implement, and evaluate successful unit-based performance and quality improvement programs.
- Outcome Evaluation: Assess ED efficiency, caregiver utilization, and clinical outcomes in close cooperation with staff, physicians, and nursing administration.
MANAGEMENT OF STAFF COMPLIANCE:
To maintain organizational readiness and regulatory compliance, employees and management must complete the following orientation, assessment, and review requirements:
- Hospital General Orientation: Employees must attend the mandatory general orientation session upon hire.
- Initial Orientation Assessment: Supervisors must complete and document an initial orientation competency assessment for each new hire.
- Ongoing Reassessments: Competency reassessments must occur at least once every three years. These must be conducted more frequently if mandated by organizational policy, local laws, or regulatory agencies.
- Annual Performance Reviews: Employees and managers must complete the formal performance review process annually.
- Job Descriptions & Training Requirements: Management must review and update job descriptions and staff training requirements to ensure they reflect current roles and standards.
GENERAL HOSPITAL EXPECTATIONS:
Professional Standards & Regulatory Compliance
- Regulatory Alignment: Adhere to all federal, state, local, and healthcare regulatory requirements, including Joint Commission standards, to maintain a safe, respectful, and high-quality care environment.
- Credentials & Licensure: Maintain a legal right to practice by keeping all required credentials, licenses, certifications, and professional memberships active and current.
- Confidentiality & HIPAA: Protect patient privacy and organizational integrity by maintaining strict confidentiality of all medical, financial, departmental, and hospital records in accordance with HIPAA regulations.
- Organizational Alignment: Champion the hospital's Mission, Vision, Values, and established Standards of Behavior in all daily operations.
Health, Safety & Environment
- Infection Control & Safety: Follow all employee health and safety policies, practicing diligent hygiene, hazard mitigation, and proper use of Personal Protective Equipment (PPE).
- Ergonomics & Physical Safety: Utilize proper lifting techniques and actively request assistance when handling loads that exceed individual capacity.
- Incident Reporting: Promptly report hazardous conditions, equipment malfunctions, or job-related injuries and illnesses to seek appropriate guidance or medical treatment.
Professional Development & Engagement
- Continuous Learning: Complete all mandatory hospital training, education guidelines, and assigned HealthStream modules within designated timelines.
- Active Collaboration: Participate regularly in quality improvement initiatives, performance activities, departmental meetings, and organizational committees as required.
Culture & Versatility
- Patient & Peer Experience: Model a professional, positive, empathetic, and safe environment for all patients, visitors, physicians, and staff members.
- Adaptability: Perform other duties as assigned within the scope of practice and organizational needs.
POSITION QUALIFICATIONS
Minimum Required Education:
- BSN required / MSN preferred
Licensure/Certification or credentials:
- Active Professional Registered Nurse, Illinois Department of Financial & Professional Regulation required.
- Current CPR certification
- ACLS, PALS, TNCC, NRP certification
- TNS, ENPC preferred
- Completion of FEMA National Incident Management System (NIMS) courses (such as ICS 100, 200, 300, 400, 700, and 800) certification a plus.
Experience Level:
- 3-5 years of clinical experience in the ED
- 3-5 years of supervisory/management experience preferred
Skills/Competency:
- Effective communication, organizational, and knowledge of clinical skills
- Assertive, positive leadership style
- Ability to understand abstract concepts and their application to practice
- Shows evidence of self-directed, goal-oriented behavior
WORK ENVIRONMENT/PHYSICAL DEMANDS/ACTIVITIES
Typical Working Conditions:
Fosters collaboration, interaction, open communication, and employee well-being, leading to excellent patient care and job satisfaction. Working in hospitals/clinics involves interacting with patients-other staff-providers-public, etc. and exposure to communicable disease, bodily fluids, medicinal preparations, cleaning fluids, medical waste, radiation and other hazardous conditions common to the healthcare environment. Fast paced continuous 24/7 Emergency department readiness to respond to unpredictable crisis situations. Emergency department is high stress and has emotional toll, regularly faces critical emergencies, human suffering and life situations including risk of physical violence from patience and visitors.
Physical Demands/Activities:
- The ideal candidate must be able to perform essential job functions and complete all physical requirements of the job with or without reasonable accommodation.
- Collaboration is constant. Staff must frequently communicate with patients, doctors, nurses, technicians, other staff, administrative personnel and outside customers.
- Communication- Ability to accurately, clearly and effectively exchange information, ideas, and feedback with diverse teams, patients, community, visitors, medical staff and clients. Strong written and interpersonal skills, with an openness to adapting communication methods to ensure team accessibility and excellent patient care.
- Exertion: Medium- Lifting/Carrying/Moving, including the human body, occasionally not more than 50 lbs. maximum, with frequent Lifting/Carrying/Moving of objects weighing up to 25 lbs, constantly exerting up to 10 lbs. If exert beyond limit must use proper techniques and assistance tools.
- Mobility: May be using office equipment and sitting part of the day, frequent walking, bending, sitting, stooping and stretching, perform CPR, stand for long period of time.
- Sensory Abilities: Vision and Hearing acuity.
- Dexterity- Operate clinical and office and other equipment as needed.
- Direct patient contact with potential exposure to healthcare hazards.
Works under pressure/deadlines/stress, ability to stay alert and respond quickly.
|
Rochelle Community Hospital
Annual: $120,000 to $145,000 - Pay Based On Experience, Paid Time Off, Paid Holidays, Paid Sick Leave, Shift Premiums, Health, Vision and Dental Insurance (eligible 1st of month after hire date), Company Paid Life & Disability Insurance, 401(k) Plan + Co
Nov 11, 2026