SLA

• 1. 1.Staffing/Resource Allocation: Ensures sound decision making and allocation of staffing to provide safe nurse patient ratios under the guidance and direction of the CSO management.
  1.1Uses budget staffing grids to ensure department is staffed accordingly and follows up on all open shifts
  1.2Manages all call ins for all units across the system by reporting the call in immediately to the correct contact on the unit, Initiates calls to available staff and make replacements as appropriate .
  1.3Completes the employee sick call information for accurate tracking of related points.
  1.4Aware of available staff and required competencies to assign to appropriate departments
  1.5Monitors to reduce overtime by procuring the most cost effective staff .
  1.6Follows workforce fatigue guidelines
  1.7Completes required reports per established guidelines and facilitates audit reports to assist in solution for issues and concerns
  1.8Documents accurately in all systems and cross checks to avoid error
  1.9 Hand off report each shift reflects all outstanding requests for staffing and follow ups .
• 2. 2.Schedule Preparation
  2.1Updates staffing information with sick calls, floating and placement of CSO staff.
  2.2Prioritizes use of cost effective staff to support the system
  2.3Completes schedules and enters changes keeping all data bases up to date..
  2.4Makes daily edits as necessary to ensure optimum performance of Kronos.
  2.5Accuracy of all work - double checking all changes before finalizing.
  2.6Facilitates adherence to system policies and procedures to ensure compliance with organizational guidelines. Ensure proper tracking of worked/ non- worked hours and direct/ non- direct hours for financial accuracy.
  2.7Identifies scheduling patterns that may be outside normal expectations and escalate to appropriate stakeholder
• 3. 3.Collaboration
  3.1Assures that information is communicated in a timely, sensitive and effective way; exhibiting positive behaviors with all members of the health care team. Works to create an environment that values and fosters teamwork, cooperation and respect and follows through on responses as appropriate.
  3.2Respectfully screens and directs telephone calls to the appropriate individual demonstrating the ability to determine the priority/immediacy of the communication.
  3.3Takes messages, ensuring that name, telephone number, time and other appropriate information are captured with 100% accuracy for all forms of communication.
  3.4Proactively maintains constant situational awareness in order to proactively assess and address potential issues.
  3.5Actively contributes to all department activities that support a positive work environment providing and accepting constructive feedback in the interest of improving work relationships in a professional and timely manner.
  3.6Attends and actively participates in staff meetings; accepts responsibility for reading staff meeting minutes if unable to attend.
  3.7Collaborates with staff and CSO leadership to foster an environment that values respect, positive communication, efficient and effective workflow, quality improvement and fiscal responsibility.
• 4. 4.Responsibilities
  4.1Follows the YNHHS attendance policy .Meets expectations for attendance, punctuality, dress code, and 3 hour notice for an unscheduled absence.
  4.2Completes all mandatory training and required health screening in a timely manner.
  4.3Assumes responsibility for continued learning, skill development and goal setting in collaboration with leaership and completes self evaluation prior to review date.
  4.4Accepts accountability for a positive collaboration and interaction with other departments, and staff ; adapting to changes in unit priorities and exhibiting maturity in all situations as necessary.
  4.5Maintains files, data and records accurately and in an organized timely manner meeting organizational and regulatory compliance.
  4.6Contacts appropriate personnel within and outside of the hospital in order to furnish or obtain information to follow up on assignments or projects.
  5.7Exercises good judgment and demonstrates flexibility by ongoing team work.
  5.8During periods of heavy work load is able to offer assistance to other workers .
  5.9Demonstrates positive interpersonal relations in dealing with coworkers and management so that departmental productivity and positive employee relations are maximized.
• 5. 5.Service Excellence : Creates a great "First Impression" by demonstrating exemplary customer service skills.
  Adhering to the standards of professional behaviors.
  5.1Exceeds expectations with each interaction - helpful, courteous and professional manner at all times.
  5.2Answers and responds positively and timely using all communication tools iidentifying department and self.
  5.3Contributes significantly to maintaining a quiet and clutter free work area and environment . Promotes safety through personal example and encouraging others by identifying ways to continuously improve safe work practices, rather waiting for issue to arise.
  5.4Recommends and promotes ideas and/or suggestions that will enhance the organizations commitment to providing exceptional customer service.
  5.55.6Upholds department policies and department goals and adherence to budget
  5.6Maintains strict patient confidentiality

EDUCATION

Minuimum High School Diploma or equivalent GED is required

EXPERIENCE

1 year experience with payroll software preferred. Proficiency with Microsoft Office software recommended
Experience in healthcare environment preferred .

LICENSURE

N/A

SPECIAL SKILLS

Knowledge of medical terminology . Knowledge of Microsoft Office and data entry preferred. Ordering supplies , navigating through hospital systems to get the task completed .Strong customer service, attention to detail, and effective communication skills are required. Working knowledge payroll programs preferred .

PHYSICAL DEMAND

Standing, sitting