ARC Counselor/Coordinator

Payroll Title: ACAD ACHIEVEMENT CNSLR 3

Job Code: 004501

Job Open Date: 01/31/2024

Application Review Begins: Open Until Filled

Department Code (Name): Educational Opportunity Program (EOPO)

Percentage of Time: 100%

Union Code (Name): 99

Employee Class (Appointment Type): Staff: Career

FLSA Status: Exempt

Classified Indicator Description (Personnel Program): PSS

Salary Grade: Grade 20

Hiring/Budgeted Salary or Hourly Range: The budgeted salary range that the University reasonably expects to pay for this position is $63,800 - $65,460/yr.

Full Salary Range: The full salary range for this position is $63,800 - $111,600/yr. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University.

Work Location: Student Resource Building - 2210

Working Days and Hours: Monday - Friday, 8a - 5p; Occasional weekends

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement if applicable: Hybrid (Both UC & Non-UC locations)

Special Instructions

For full consideration, please include a resume and a cover letter as part of your application.

Department Marketing Statement

The Educational Opportunity Program (EOP) is committed to providing a support and information base that validates each student's experience and nurtures a sense of participation, belonging and empowerment. Through mentorship, academic programs, one-to-one counseling/advising, campus student support service referrals and social/cultural programming, we strive to maximize a student's involvement and success in the campus academic community. In addition to assisting students through to graduation, EOP helps motivate and inform students to utilize services to enhance their preparation for the job market and/or graduate/professional school admission. EOP focuses on serving those who are income eligible and first-generation undergraduates.

Benefits of Belonging

Working at UC means being part of this vibrant institution that shines a light on what is possible. People make UC great, and UC recognizes your contributions by making this a great place to work. Excellent retirement and health are just one of the rewards. Learn more about the benefits of working at UC and why You Belong at UC.

Brief Summary of Job Duties

Utilizes advanced skills gained at the Master's degree level in counseling fields (student affairs and/or higher education); exhibits culturally inclusive active listening skills (e.g., appropriately establishing interpersonal contact, paraphrasing, perception checking, summarizing, questioning, encouraging, avoid interrupting, clarifying) and provides counseling services for personal, social and academic issues, including but not limited to cultural identity, educational, relationship, family, sexuality and sexual identity issues. Designs, implements and evaluates cultural and academic services for the Asian Cultural Resource Center. Develops program designs and tools to assess quality of programs and events offered. Assists in campus efforts to recruit and retain underrepresented students. Plays a key role in the Division of Student Affairs Initiative to build bridges for EOP students and the Asian Resource Center.

Required Qualifications

• Master's Degree in counseling or related area or years of equivalent experience/training
• Experience in providing in-depth, wide-ranging and complex academic advising and holistic services to undergraduates
• Experience with social media management on multiple platforms, updating department website, and Emma application

Special Conditions of Employment

• Satisfactory conviction history background check
• UCSB is a Tobacco-Free environment
• May work occasional evenings and weekends. May be called upon to reside in residence hall during summer program. On call during summer programs and campus emergencies.

Job Functions and Percentages of Time:

• 50% Counseling - Utilizes advanced skills gained at the Master's degree level in counseling or related fields; exhibits culturally inclusive active listening skills (e.g., appropriately establishing interpersonal contact, paraphrasing, perception checking, summarizing, questioning, encouraging, avoid interrupting, clarifying) and provides counseling services for personal, social and academic issues, including but not limited to cultural identity, relationship, family, sexuality and sexual identity issues. Assists with determining eligibility and processes student applications for the AS/EOP grant. Identifies individual needs by attending to factual, verbal and non-verbal data in the exploration of relevant experiences, behaviors, feelings and cultural influences. Guides students in developing problem resolution skills. Facilitates, develops, adapts and applies cross-cultural and identity models to aid students in developing personal identity; transitional adjustment; peers, faculty and staff interaction, and issue resolution. Assesses distressed students, identifying risk and intervention needs. Interacts with appropriate campus or community agencies to receive and refer students. Provides support throughout the therapeutic/intervention process. Serves on the crisis counseling team with the Counseling Center and/or the campus Emergency Operations Center. Maintains adherence to confidentiality and FERPA guidelines. Develops relationships with appropriate offices to increase retention and advancement of a diverse and multicultural student population. Promotes the continued growth of the department's cultural programming and services in creating campus opportunities for a diverse student community. Assists in the campus efforts to retain underrepresented students. Works closely with campus and community constituency groups toward this purpose. Helps address the various needs of a diverse student population, which may consist of differences in race, color, national origin, religion, sex, gender identity, disability, age, medical condition, ancestry, marital status, citizenship, sexual orientation or uniformed services. Conducts research, maintains updates, and provides students with essential information to assess academic progress & develop plan of action for fulfilling major/University requirements, preparing for graduate/professional program, and establishing career options for their academic majors. Is guided by professional competency areas for student affairs professionals as outlined by American College Personnel Association (ACPA) and Student Affairs Administrators in Higher Education Association (NASPA). Maintains knowledge of student development theory and applicable models. Participates in ongoing training. Establishes relationships with campus and community agencies and professional organizations. Maintains knowledge of current issues, services and resources on first generation, low income and underrepresented student populations.
• 40% Program Management/Supervision - Coordinates the Asian Resource Center (ARC) space, including daily operation and resources. Evaluates, develops, and administers budget. Responsible for cost benefit analysis, projection and forecast of budget scenarios, services and funding priorities. Identify funding sources and implement fundraising and marketing strategies. Manages department accounts and co-sponsorships with other campus departments, and annual scholarship fund. Hires, trains, and supervises student staff for the Cultural center space. Designs, implements, and evaluates cultural services and programs for students, campus and community. Represents interests of communities campus-wide. Develops tools to assess student needs and quality of events/programs. Develops programming and plan of action to promote CRC's mission. Works with other CRC coordinator(s) and department leadership to maintain consistent services and resolve division of labor needs. Chairs the Advisory Boards for the various Cultural Resource Centers. Represents appropriate Cultural Center as first-responder in campus-climate crisis situations pertaining to the targeted community. Maintains an advisory relationship with student organizations, clubs, or Greek organizations. Advocates for inclusion of "minority" identity development models in the campus outreach and retention plans. Creates specific services and programs campus-wide to address Achievement, Leadership, Community, and Identity. Pursues research opportunities, campus resources, scholarships, career development, and graduate school preparation. Confers with faculty, staff, and professionals to research data and develop strategies relevant to the above issues. Provides workshops & presentations to students, staff, and faculty. Curates cultural archives and updates promotional publications, web sites, articles, manuals, and educational literature. Promotes the development of off-campus community resources for CRC students, including connection to parents, alumni and external constituencies and sister campuses. Holds a lead campus role in advocating for and navigating needs and services of first generation students. Work directly with students and relevant campus parties to integrate the needs of this population throughout all student and academic services, campus policies, etc. (Consults with academic units, residence halls and Student Affairs.) Provide assistance in other program areas as needed and as assigned.
• 10% Marketing & Media - Assists in the following areas: develops a long term online communication matrix for EOP. Department control point for all marketing needs. Utilizes current research and theory on technology to develop a marketing plan that includes print media, newsletters, technology, and social networking. Maintains and oversees social media and podcasting for the department. Maintains and updates the EOP website. Trains and advises staff on use of technology interface and media to meet their program objectives. Produces marketing videos and serves as editor of the department newsletter and weekly email communication. Maintains media station and all media equipment. Responsible for hardware/software, and training of staff. Assesses technology/media needs for the department and recommends purchases. Supervises media interns. Sits on the department Technology Committee to set tech priorities for the department and work on project implementation and oversight
  

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