Medical Assistant - Internal Med

Major Responsibilities:

The MA:

1. Accepts delegation from the physician and RN and is responsible for delivering care in accordance with the patient's plan of care, and in compliance with organizational, regulatory, and professional standards and guidelines.

2. Contributes to the plan of care by collecting and reporting patient data. Gathers data in support of the comprehensive assessment and care planning conducted by the physician or RN.

3. Observes and reports the patient's response to care as well as significant symptoms or changes in patient status to the RN or physician.

4. Documents accurately all aspects of care in an appropriate and timely manner, and in compliance with organizational, regulatory, and professional standards and guidelines.

5. Incorporates the patient's/family's readiness to learn when reinforcing teaching initiated by an RN or physician to achieve optimal, age-specific, and individualized care.

6. Demonstrates respect for all individuals and promotes a healing environment for patients, families, and co-workers.

7. Maintains competency and contributes to the Gundersen Health System mission and strategic plan including but not limited to:

• Rooms patients and obtains and documents components of rooming process
• Assists the physician/RN in performing and documenting tests and procedures
• Verifies new and refill prescriptions, contacts pharmacies
• Uses the electronic medical record proficiently; transmits information electronically
• Gathers and documents objective information during phone interactions and shares with physician and/or RN who determine care
• Maintains sterile technique and infection control standards as required

8. Possesses excellent communication skills and contributes to success of the team through participation in staff meetings, quality improvement projects and committees, etc.

9. Adheres to regular and predictable attendance.

10. Personally interacts, engages with and cares for patients.

11. Ensures patient safety.

12. Performs other job-related duties as assigned.

Education and Learning:

REQUIRED

Graduate of a Medical Assistant program, Practical Nursing program or Vocational Nurse program or have completed education to be eligible for NCLEX-PN

Or

High School Diploma or equivalency and attained a Medical Assistant Certification

Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.

Some departments may require additional certifications. For example, if a Medical Assistant is working with a Chiropractor, they will need a Wisconsin Chiropractic Technician Certification (CHIROTEC).

If a Practical or Vocational Nurse: Licensed minimally in the State of practice, some positions may require additional State LPN licensure.

Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.