Engineer III- Infrastructure & Warehouse Management Systems

Position Overview:

The Engineer III - Infrastructure & Warehouse Management Systemsis a key member of the team who is responsible for executing the strategy set by architecture. They are responsible for designing, building, testing, implementing, maintaining and optimizing the infrastructure and operations (Infrastructure), in accordance with security policies and guidelines. Infrastructure Engineers typically spans: server platforms, middleware infrastructure, networking, client technology, storage systems, and production / facility operations. Additional functions and processes include service and project management, performance and capacity management, patching and version management, and Level 3 operations support. The Engineer III- Infrastructure & Warehouse Management Systemsis also responsible to manage and support the post-implementation operation of the Warehouse Management System software for the location, and to and assist with the implementation of enhancements, upgrades, and new versions as driven by the IT Supply Chain Solutions team.

Primary Duties and Responsibilities:

• Participates in short- and long-term planning efforts with stakeholders and IT groups.

• Provides project cost/time estimates.

• Identifies and communicates how IT infrastructure solutions can support the achievement of short- and long-range business goals.

• Supports the prioritization of requirements and helps matches resources with requirements.

• Works with analysts, architecture, and stakeholders to understand business needs.

• Leads the evaluation of technical requirements for projects to determine the impact to the infrastructure including equipment redundancy and capacity requirements.

• Ensures completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.

• Identifies requirements gaps or issues.

• Determines systems specifications, input/output processes and working parameters for hardware/software compatibility.

• Ensures proper communication/review of requirements and integration for impacted areas.

• Ensures designs comply with organization's standards.

• Determines requirements impact on existing architecture, work processes and systems.

• Evaluates technical requirements for projects to determine the impact to infrastructure/applications including equipment redundancy and capacity requirements.

• Determines technical requirements' impact on existing architecture, work processes, systems, and ongoing support.

• Explains to non-SMEs how the proposed solution will support their requirements.

• Assists in the business process redesign and documentation as needed for new technology.

• Leads the Architecture, design, development and test of technical solutions or infrastructure solutions to meet business requirements and functional specifications.

• Ensures the integration of business requirements into the development process.

• Coordinates development activities with other groups.

• Provides technical consulting on the integration of application systems.

• Participates in technical design review of applicable projects.

• Develops custom integration solutions including major enhancements, interfaces, functions and features.

• Explains to non-SMEs how the proposed solution will support their requirements.

• Ensures infrastructure solutions are aligned to the business strategy and direction.

• Assists in the business process redesign and documentation as needed for new technology.

• Maintains existing capabilities, making recommendations and implementing appropriate up to date security technologies.

• Ensures the integrity of host computers, multiple databases and secure data transfer.

• Leads or provides technical direction for the planning, designing, and execution of testing efforts.

• Ensures that tests evaluate all possible impacts on the current infrastructure.

• Escalates problems as needed.

• Coordinates and leads the build and deployment and review of new, modified or enhanced infrastructure components or services.

• Ensures all support documentation knowledge transfer to production support.

• Verifies the functionality of components and services and ensures deployment meets client's expectations.

• May perform routine maintenance tasks.

• Establishes requirements, methods and procedures for routine maintenance.

• Ensures performance meets the present and future needs of the business.

• Forecasts utilization patterns and identifies modifications or upgrades.

• Recommends changes/enhancements for improved systems availability, reliability and performance.

• Develops and maintains metrics around the system and institutes a process for continuous improvement.

• Conducts reviews periodically with users and vendors.

• Defines and ensures continuous monitoring procedures are set according to the standard procedures and requirements.

• Creates a plan to evolve the system to reduce cost and improve system dynamics.

• Performs or coordinates Level 3/4 incident assessment and resolution on infrastructure solutions.

• Coordinates problem management and resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem.

• Provides guidance to other team members.

• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Warehouse Management System (WMS)

• Provide ongoing functional and system support, acting as first level support (Tier 1) for DC Supervisors and Management. Including, but not limited to periodic after-hours support (e.g. accessible via cell phone).

• Ensures that the WMS is configured and is operating in adherence with corporate principles and local business requirements

• Responsible for set-up and utilization of system enhancements, functionality, reports/queries, and processes.

• Collaborate with the IT-Supply Chain Solutions team regarding infrastructure and WMS.

• Provides on-going leadership and training to DC management on proper work processes and functionality.

• Manage Change Control log and SOX compliance for the WMS, and works with local business team for Validation.

• Monitor inventory sync reports and investigate discrepancies for root causes.

• Monitor key metrics and perform periodic audits of system configuration and operational processes. Develop and implement action plans for improving any unsatisfactory results.

• Execute necessary WMS configurations and functionality to manage physical inventories, working with the local business.

• Assume leadership and ownership of assigned issues and tasks through completion.

• Conduct WSO system, enhancement, and business scenario testing as required.

• Identify, investigate, and resolve WSO application/technical issues.

• Act as liaison between local management and other parties involved in the WMS and IT applications, including IT/IBM, Manhattan Associates, SAP, other corporate teams, etc.

• Identify opportunities for system or process improvement.

• Provide input concerning needed/desired system functionality, processes, interfaces, and enhancements

Experience and Educational Requirements:

• Bachelor's degree or technical institute degree/certificate in a relevant field or equivalent work experience.

• Typically requires eight (8) or more years of relevant IT work experience.

• Experience leading technical teams preferred

• Relevant certifications are preferred.

• Demonstrates in-depth knowledge of a broad range of hardware and software products.

• Strong experience with Unix-based systems and command-line interfaces

• Experience with Terraform or other infrastructure as code

• Familiarity with industrial control systems

• Strong experience with warehouse management, SAP, building automation and serialization management systems - highly preferred.

• Experience with RDS/MySQL/database management preferred.

• Experience with SAP and/or Manhattan Associates software (or similar systems)

• Knowledge of networking concepts such as DNS, TCP/IP, and load balancing preferred.

• Ability to travel up to 15% (if needed)

Desired Technical Skillsets:

• Experience with general IT concepts beyond their primary discipline

• Good analytical and problem-solving skills.

• Good interpersonal skills; effective team player

• Good analytical skills with attention to detail

• Exceptional presentation skills

• Ability to prioritize load.

• Technical leadership, negotiation, and conflict resolution

• Understanding of ITSM

• Demonstrated understanding of how complex integrated systems interact to impact business results

• Demonstrated excellent analytical and problem solving skills, including root cause analysis. Ability to prove root cause through factual data analysis.

• Strong MS-Office skills (Excel, Word, PowerPoint)

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned